Privacy policy

Privacy Policy for Délumeo

Effective Date: 01/04/2026

Délumeo (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website hosted on Shopify.

By accessing or using our website, you agree to the practices described in this Privacy Policy.


 

1. Information We Collect

We may collect the following categories of personal information:

a) Information You Provide Directly

When you interact with Délumeo, you may provide:

• Full name
• Shipping and billing address
• Email address
• Phone number
• Payment details (processed securely through third-party payment providers)
• Order history

• Customer support communications

b) Information Collected Automatically

When you browse our website, we may automatically collect:

• IP address
• Browser type and device information
• Time zone
• Website activity and browsing behavior
• Cookies and tracking data

c) Information from Third Parties

We may receive information from:

• Shopify
• Payment gateways
• Shipping and logistics partners
• Analytics providers
• Advertising platforms

 

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Verify payments and prevent fraud
• Deliver products and updates
• Provide customer support
• Improve website functionality and shopping experience
• Send transactional notifications
• Send promotional communications (only where permitted)
• Comply with legal obligations

 

3. Shopify & Payment Processing

Our store is hosted on Shopify, which provides the ecommerce platform enabling us to sell our products.

Your data is stored through Shopify’s secure infrastructure and protected by industry-standard safeguards.

Payment transactions are processed through secure third-party payment gateways. Délumeo does not store full card or sensitive payment credentials.

For more information, please review Shopify’s privacy practices.


 

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember customer preferences
• Enable cart functionality
• Analyze website traffic
• Improve performance
• Deliver relevant advertising

You may disable cookies through your browser settings; however, some Website features may not function properly.


 

5. Sharing of Information

We do not sell or rent your personal information.

We may share your information only with trusted third parties including:

• Shopify
• Payment processors
• Delivery and logistics partners
• Analytics providers
• Legal or regulatory authorities where required by law

All such third parties are expected to handle your data securely.


 

6. Marketing Communications

With your consent, we may send:

• New product updates
• Promotional offers
• Brand announcements

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.


 

7. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill orders
• Resolve disputes
• Meet legal and accounting obligations
• Prevent fraud and misuse

 

8. Your Rights

Subject to applicable law, you may request to:

• Access your personal data
• Correct inaccurate information
• Delete your personal information
• Withdraw consent for marketing communications

To make such requests, contact us using the details below.


 

9. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information.

However, no internet-based system can guarantee absolute security.


 

10. Third-Party Services & Links

Our Website may contain links to third-party websites or services.

Délumeo is not responsible for the privacy practices of external websites.

We encourage users to review their privacy policies separately.


 

11. Children’s Privacy

Our Website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.


 

12. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time.

Updated versions will be posted on this page with the revised effective date.


 

13. Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact:

Délumeo
Email: delumeo.india@gmail.com
Phone: +91 98901 92394
Address: Pratap Nagar, Nagpur, Maharashtra - 440022


 

14. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.