Shipping policy

Shipping Policy for Délumeo

Effective Date: 01/04/2026

At Délumeo, we are committed to delivering your orders efficiently and securely.

As we offer thoughtfully curated and imported products, shipping timelines may vary depending on product availability, sourcing schedules, and delivery location.

By placing an order with Délumeo, you agree to the terms outlined in this Shipping Policy.


 

1. Order Processing Time

All orders are processed within 1–3 business days after successful payment confirmation.

Orders are processed only on business days (Monday to Saturday, excluding public holidays).

Please note:

• Orders placed after business hours may be processed the next business day
• During product launches, sales, or high-volume periods, processing times may be extended
• Orders flagged for payment verification through Shopify may require additional confirmation before dispatch

 

2. Shipping Timelines

Estimated delivery timelines are as follows:

Domestic Shipping (Within India)

• Metro Cities: 3–5 business days
• Tier 2 / Tier 3 Cities: 5–8 business days
• Remote Areas: 7–12 business days

Delivery timelines are estimates and may vary based on courier performance and local conditions.


 

3. Imported / Curated Product Dispatch Delays

As Délumeo offers curated and internationally sourced products, certain items may occasionally require extended dispatch timelines due to:

• International sourcing schedules
• Customs clearance delays
• Supplier processing timelines
• Transit disruptions

Where extended dispatch applies, customers will be notified via email or WhatsApp (where applicable).


 

4. Shipping Charges

Shipping charges are calculated at checkout based on:

• Delivery location
• Order weight and dimensions
• Promotional offers

Délumeo may offer free shipping on qualifying orders during selected campaigns.

Any such offers will be clearly communicated on the Website.


 

5. Order Tracking

Once your order has been dispatched, you will receive:

• Shipping confirmation email
• Tracking number
• Courier partner details

Tracking updates may take up to 24 hours to reflect after dispatch.


 

6. Delivery Delays

While we strive for timely delivery, Délumeo is not liable for delays caused by circumstances beyond our control, including:

• Courier network disruptions
• Weather conditions
• Public holidays
• Customs or transit restrictions
• Incorrect customer-provided address details

Delivery timelines provided are estimates only and are not guaranteed.


 

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details.

If an incorrect address is submitted:

• Délumeo is not responsible for failed deliveries
• Additional reshipping charges may apply
• Orders returned due to address issues may be cancelled without refund of shipping charges

 

8. Failed Delivery Attempts

Courier partners may attempt delivery multiple times.

If delivery remains unsuccessful due to customer unavailability or non-response:

• The order may be returned to us
• Reshipping charges may apply
• No cancellation or refund will be issued solely due to failed delivery attempts

 

9. Damaged Package Upon Delivery

If your package appears visibly damaged upon arrival:

• Record an unboxing video
• Take clear photographs of the outer packaging
• Contact us within 24 hours of delivery

Claims submitted without supporting evidence may not be eligible for review.


 

10. Cash on Delivery (If Available)

Cash on Delivery orders may be subject to:

• Order confirmation verification
• Limited serviceability by region
• Additional shipping fees

Délumeo reserves the right to disable COD for specific orders or locations.


 

11. Contact Us

For shipping-related assistance, please contact:

Délumeo
Email: delumeo.india@gmail.com
Phone: +91 98901 92394


 

12. Policy Updates

Délumeo reserves the right to update this Shipping Policy at any time without prior notice.

Updated versions will be published on this page.