Terms of service

Terms & Conditions for Délumeo

Effective Date: [01/04/2026]

These Terms & Conditions (“Terms”) govern your access to and use of the Délumeo website (the “Website”), including all purchases made through our online store hosted on Shopify.

By accessing this Website or placing an order, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Website.


 

1. About Délumeo

Délumeo is a lifestyle retail brand offering thoughtfully curated, design-led, and imported products including accessories, stationery, décor, and related merchandise.

We reserve the right to amend these Terms at any time without prior notice. Updated Terms will take effect immediately upon publication on this Website.


 

2. Eligibility to Use

By using this Website, you confirm that:

• You are at least 18 years of age, or accessing the Website under the supervision of a parent or legal guardian;
• You have the legal capacity to enter into binding contracts;
• All information provided by you is accurate, current, and complete.

 

3. Product Information & Availability

We make every effort to ensure that product descriptions, specifications, pricing, and imagery displayed on the Website are accurate.

However:

• Product colours may vary due to device display settings;
• Measurements and dimensions are approximate;
• Packaging may vary from displayed images;
• Availability is subject to stock.

As Délumeo offers curated and imported products, certain items may feature minor variations in finish, colour, texture, labeling, or packaging due to international sourcing, manufacturing batches, and transit conditions. These variations do not constitute defects.

We reserve the right to discontinue or modify products at any time without prior notice.


 

4. Pricing & Payment

All prices listed on this Website are in Indian Rupees (INR ₹) unless otherwise stated.

Délumeo reserves the right to revise pricing at any time without prior notice.

We accept payment through secure third-party gateways integrated with Shopify, including but not limited to:

• UPI
• Credit / Debit Cards
• Net Banking
• Digital Wallets
• Cash on Delivery (where applicable)

Your order is confirmed only upon successful payment authorization.


 

5. Order Acceptance, Verification & Cancellation

All orders placed through the Website are subject to acceptance and availability.

Délumeo reserves the right to cancel or refuse any order at our sole discretion for reasons including but not limited to:

• Product unavailability
• Pricing or listing errors
• Failed payment authorization
• Incomplete customer information
• Suspected fraudulent activity

As our store operates through Shopify, orders flagged by our payment verification system may require manual confirmation before dispatch.

If an order is cancelled after payment has been processed, the applicable refund will be initiated to the original payment method.


 

6. Shipping & Delivery

Estimated delivery timelines are provided for convenience only and are not guaranteed.

Delivery delays may occur due to:

• Courier or logistics disruptions
• Customs clearance delays (for imported inventory)
• Weather conditions
• Public holidays
• High order volumes

Délumeo shall not be held liable for delays beyond our reasonable control.

Customers are solely responsible for providing accurate shipping information.


 

7. Returns, Exchanges & Refunds

Returns or exchanges may be accepted within 7 days of delivery, subject to approval.

To qualify:

• Product must be unused and in original condition
• Original packaging must remain intact
• Proof of purchase is mandatory
• Unboxing video may be required for damaged / incorrect product claims

The following are non-returnable unless defective:

• Clearance / sale items
• Personalized products
• Hygiene-sensitive products
• Limited imported collections
• Limited collections

Approved refunds (if any) will be processed within 5–10 business days.


 

8. User Accounts

If you create an account on our Website, you are responsible for maintaining the confidentiality of your account credentials.

Délumeo shall not be liable for unauthorized account activity resulting from your failure to secure account access.


 

9. Intellectual Property

All Website content, including but not limited to:

• Brand name and logo
• Product curation and presentation
• Images and graphics
• Website design elements
• Text, layouts, and creative assets

are the exclusive intellectual property of Délumeo and may not be copied, reproduced, modified, distributed, or exploited without prior written consent.


 

10. Prohibited Use

You agree not to:

• Use the Website for unlawful purposes;
• Attempt unauthorized access to systems or data;
• Interfere with Website functionality;
• Introduce malicious software or harmful code;
• Misrepresent identity or payment details.

Violation may result in immediate suspension of access and legal action where applicable.


 

11. Limitation of Liability

To the fullest extent permitted by law, Délumeo shall not be liable for any indirect, incidental, consequential, or punitive damages arising from:

• Use of the Website;
• Purchase or use of products;
• Delivery delays;
• Technical interruptions.

Nothing in these Terms limits rights available under applicable consumer protection laws.


 

12. Privacy & Data Use

Your use of this Website is also governed by our Privacy Policy.

By using the Website, you consent to the collection, storage, and use of your information as outlined therein.


 

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts located in [Nagpur, Maharashtra]


 

14. Contact Information

For any queries regarding these Terms, please contact:

Délumeo
Email: delumeo.india@gmail.com
Phone: +91 98901 92394
Address: Pratap Nagar, Nagpur, Maharashtra - 440022


 

15. Brand Protection & Resale Restrictions

Unauthorized use, imitation, resale misrepresentation, duplication of curated collections, or counterfeit distribution involving Délumeo products or branding is strictly prohibited.

Délumeo reserves the right to pursue legal remedies against any such infringement.